FAQ

How do I login?

If you only purchased Premium Videos from us and don't have a paid membership, the easiest way to login is via the automatic login link you received from us via email when you bought the video(s). if you need another automatic login link emailed to you, click here.

If you signed up for a paid membership, you can use your email plus the password you chose. Forgot your password? No problem. You can reset it here.

Do I have to be a paid member to post in the Community section of Ganoksin?

Yes, you need to be a paying member to post in the forums. However anyone can read and search the forum posts.

I was a member of Ganoksin a long time ago and things look different now. What happened?

In 2016 it was announced that Ganoksin is now owned and being operated by the International Gem Society. You can click here to see the announcements and explanations about this change of hands.

I have a different question. How can I get help?

Feel free to Contact Us and we will respond as soon as possible.