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Peter Drucker claims that 60% of all business problems result from faulty communication. The percentage is even higher in our jewelry repair shops. The major problems attributed to the shop are the result of miscommunication - Miscommunication between the customer, the salesperson, and the bench jeweler.... (2003) Complete Story
Understanding why solders melt and how they flow is fundamental to mastering soldering techniques. The alloys we use every day to solder our work undergo some amazing transformations as we heat them. If you can stay with me through this article you will understand exactly what you are seeing happening before your eyes as you put a torch to your work. As you will learn, we have our noses pretty close to some pretty incredible phenomena.... (2004) Complete Story
Several shapes of stones have pointed ends, including marquise, pear, heart, and princess. Because these points are often thin and fragile, it is important to protect them with a prong. This is particularly important on rings where the stone may be subject to more abuse than in pendants, earrings, or brooches. Although a standard prong will usually suffice, a V shaped prong is preferable. A V-prong provides additional protection and will more securely hold the point of the stone.... (2003) Complete Story
When it comes to recovering precious metal, nothing is worthless. However, if you walk into many repair shops you will find people behaving as if it were. Many people do not realize what a valuable asset their scrap is, and have been pleasantly surprise by the amount of additional revenues received from a refiner when a clean and orderly shop is maintained.... (2003) Complete Story
Four areas in the jeweler's workshop produce harmful substances that MUST be properly removed from the shop in order to maintain the jewelers' health. The toxic particles produced are generally chronic in nature. This means that immediate reaction is not apparent, but twenty or thirty years of continued exposure can lead to poor health and sometimes early death.... (2003) Complete Story