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I think if we all talked about our shipping/mailing experiences it
would likely be divided between the 3 big ones (USPS, UPS and FedEx)
as to which is "worst" or the "best", or has the worst customer
service. We have used FedEx for years and ParcelPro for the insurance
and have been extremely pleased. They have never lost a package
(maybe a few delayed over all these years, but that's all) and when
we have had issues we generally have had pretty good experiences with
customer service or dealing with our rep. Due to problems we have had
having things delivered to us, we did not want to use UPS. And the
only package ever lost was via USPS (mailed to Canada per client's
request). I guess my point is some here have not had a good
experience with FedEx but probably just as many, if not more, are
well pleased...same with UPS and USPS. And once you make the change
from FedEx (or whichever one you are using now) you will be happy
with the next one until it screws up. Though I would like it to all
go perfectly I am realistic enough to know it always won't....what I
look for is how it is handled when there is a problem...and so far
FedEx wins for me.
And it is our responsibility to know the limitations in terms of
insurance, where will ship to, billing, etc. For instance ParcelPro
has a list of countries it will provide coverage for...not all
countries are covered...and some that are covered have extreme ($100)
restrictions for value...so our responsibility to check these things
out.
Ok, off soapbox.
Terry Binnion
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