[Jewelry making - Article 00065] - Re: [Orchid] No longer desire client patronage?

[Nanz Aalund]

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Hi all !

    I really don't know how you all do it, with busy schedules, work, and
    family, where do you find the time to log on? 

    Beth Wicker has a good point about bad customer service getting
    around by word of mouth. 

    Market research shows that a bad business experience will be shared
    with 15 acquaintances, while a positive business experience will only
    be shared with 5. Negativity sucks, big time. 

    But, I like Daniel's approach. If a customer complains about a $10
    charge, they should willingly walk away when they know charge will be
    $25. 

    P.S. My website is not up yet, but coming soon. 

Nanz Aalund
www.nanzaalund.com
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