[Jewelry making - Article 00445] - Re: [Orchid] Red vitreous enamel on copper

[Thackeray Taylor]

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Dear Kelly,

>     But ALL of the Schauer enamels I bought from Rio Grande had this
>     problem... it was the worst in the red/brown and violet purple. I
>     sent them back, and actually had them send me a couple of other
>     samples from other lot numbers and still had the same problem. 

    We are pulling the Schaure packaged stock enamels and comparing it
    to stock prior to packing to see if there is anything on our end that
    can be causing this problem. We will continue to do our best to
    isolate the issue and correct it, so hopefully this will be rectified
    ASAP. 

    Thanks for the kind words and our sincerest apologies you have had a
    negative experience. 

Sincerely,

Thackeray Taylor
Rio Grande Technical Support
505-839-3000 ex13903
800-545-6566
technical AT tbg.riogrande.com
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