[Jewelry making - Article 00274] - Re: [Orchid] Filthy jewelry

[Alma Rands]

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    Amery, You are absolutely right about charging for repairs, and
    normally I would. However, this particular customer is a very good
    one, who has been purchasing jewelry from me for over 20 years, and
    has referred a lot of people to me. She comes to every show in which
    I participate, bringing friends with her, and they always make big
    purchases. Also, I have done a lot of commissioned work for her, and
    she is very easy to work with giving me free reign as to the design.
    Therefore, I am comfortable making an exception in her case. I chalk
    it up to good will. My only complaint is that she is so careless with
    her jewelry, and allows it to get into such a filthy state. 

    With any other customer, I certainly charge for re-stringing and
    repairs. After all, it is an expenditure of time and money---but with
    some customers the good-will is more important.
 
Alma
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