[Jewelry making - Article 00226] - Re: [Orchid] Filthy jewelry

[Daniel R. Spirer]

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>     She also brought a sterling chain that she had managed to break,
>     and I agreed to repair it---even though she had not purchased it
>     from me. She is a very good customer, and, I don't mind doing these
>     repairs at no charge. 

    Now this is the way to run yourself right out of business in as
    short a time as possible. I don't care how good a customer is. When
    they bring in someone else's work, or something they purchased
    elsewhere, they pay to get it repaired. Your own jewelry is one thing
    (I actually never charge on my own work) but to do something for free
    that you never sold says the following to your customer: My work
    (time, labor) isn't really worth anything at all. Go out and buy junk
    somewhere and I'll fix if for you for free because sometimes you buy
    from me. 

    And then when she brings in something really complicated she'll
    expect that done for free too. Time to change the way you're doing
    business. 

Daniel R. Spirer, G.G.
Daniel R. Spirer Jewelers, LLC
1780 Massachusetts Ave.
Cambridge, MA 02140
www.spirerjewelers.com

 
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