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From: Alma Rands
Date: Thu May 08 02:28:19 2008
 
     
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    Ugh, I have read posts where Orchidians have commented upon the
    dirty condition of some of the jewelry they are asked to repair. I
    thought they were exaggerating. Well, I now know differently. I sold
    a pair of pearls to a customer, and two weeks later she called to
    tell me she had broken the clasp, and wanted me to fix them. She
    brought them to me and I could see where the clasp was crushed. Now
    how she could crush a lobster clasp is beyond me, but crushed it is.
    I made no comment, but agreed to provide a new clasp,---which meant
    restringing and knotting the pearls as I use closed jump rings, and
    French coils. She also brought a sterling chain that she had managed
    to break, and I agreed to repair it---even though she had not
    purchased it from me. She is a very good customer, and, I don't mind
    doing these repairs at no charge. 

    However what really horrified me was the crud and dried makeup on
    the chain, and also on the pearls which she only had for two weeks.
    Ugh. I will put the chain in the ultrasonic, but will have to clean
    the pearls with gentle detergent, a soft tooth brush and warm water. 

    So, my apologies to all of you who I thought were exaggerating when
    you complained about the sorry state of some of the jewelry they
    have been asked to repair. 

Alma Rands
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