[Jewelry making - Article 01018] - Re: [Orchid] Experience with Metalliferous

[Lauren]

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>     New Yorkers get to the point, it's a busy place and very crowded
>     too, so don't expect the same easy going feel as when you call
>     other areas of the country. 

    I've never even heard of Metalliferous before now. But a New York
    attitude is not an excuse to be rude (And my husband is from the
    Bronx). This is exactly why companies like Stuller in Louisiana have
    gotten so big - they are courteous, like normal people. When I first
    started out 28 years ago, most suppliers were in NY, and it was a
    real challenge to get an answer to a question or problem. They
    didn't want to be bothered. But over the years, I've seen a change
    in most of the NY companies - they realized they were losing major
    business to Stuller, Southeastern, Hoover & Strong, etc. and have
    put people on their phones who have a much better attitude. I guess
    Metalliferous hasn't learned that yet. 

Lauren
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