[Jewelry making - Article 00273] - Re: [Orchid] Hagglers at your jewelry booth

[Richard Hart]

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>     When asked for a discount on a repair, I turn it around and ask
>     thecustomer if they would like for the repair to be guaranteed. 

    I have stated several times in my replies on this subject, I do not
    negotiate on repairs or custom. If asked about a lower price, I just
    ask them if they want a cheap crappy repair job, (They always say
    no), I tell them I am sure they can get it done somewhere for a lower
    price, but I don't do that kind of work. I tell them I end up fixing
    things other jewelers did poor quality work on. ( I do! ) Then I
    just ask if they want to leave it for repair or do they want to think
    about it. 

    Sometimes I ask them, "You want me to be fast or accurate?" They
    always say accurate. I say "That's the price for accurate." When
    someone asks for a discount on anything, I usually say "I am glad you
    asked", and I tell them most of our jewelry is at the price we want,
    but sometimes we can do better. This keeps the lines of communication
    open with out making them feel bad. I do not mark my repairs up and
    then discount, so is this area guess I can be considered "ethical". 

Richard Hart
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