[Jewelry making - Article 00943] - Re: [Orchid] Feedback on Rio's water torch

[SERVE4GWM]

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Dear R. E. Rourke:

>     Spirit flame, a competitor H20 torch will try and imply that their
>     machine can do the things that the Okai brand cannot is simply
>     untrue. Yes it is a more powerful fuel producer but that means more
>     forceful air which means more solder flying around, but that realy
>     just means you still need a standard hoke, smith or gentec torch in
>     addition to any water torch you desire for precision work,
>     filigree, and handmade fine chain and the like.

    I mange North American operations for Spirig and need to correct
    your misstatements. 

    Although we tend not to make direct by name comparisons, your above
    statement 

>     Spirit flame, a competitor H20 torch will try and imply that their
>     machine can do the things that the Okai brand cannot is simply
>     untrue" 

    is simply not correct. Please understand we do not imply, we state it
    as a simple fact. 

    It is a shame you do not have enough direct working experience with
    our Spirflame[tm] Karat 250. Our Spirflame[tm] (not Spirit flame, you
    keep spelling it wrong) will do many things a single cell generator,
    specifically the Turbo Braze by Okai will not do. Being a fully
    patented multicell generator, not only do we make a greater volume of
    gas but we can deliver this gas much more evenly, and at much lower,
    more exact pressures. We not only run larger tips, we specifically
    run much smaller tips at lower pressures, maintaining those flames,
    than can be run with any single cell unit. 

    And these adjustments are very easy to make in the 30 to 170 mbar
    range. Nothing fly's around at the 30 mbar range. Not only do we say
    so, but our customers and their work, say so. If you go to our web
    site you will see examples and customer comments which confirm this.
    As an example, I give you the work of Giovanni Corvaja, his
    components are often thinner than a human hair, and are all
    assembled with a Spirflame[tm]. Mr. Corvaja used to be a single cell
    customer. His skill went beyond their capabilites. There are also our
    many industrial customers who also work by hand or fully automated at
    microscopic levels. 

    Many industrial applications require far more exacting standards of
    plus or minus one degree of temperature over long periods of time
    with very small flames, for very delicate micro parts. Due to our
    series of patented technologies, we are the sole supplier of gas
    generators for these industries. It should also be stated, that for
    many years we have had a signed agreement with Okai Corporation to
    provide Spirflame[tm] generators for their customers when a more
    precise and accurate flame was required, than their units could
    provide. 

    They came to us, because they understood what you clearly do not. We
    could do a number of things in flame size and accuracy they do not.
    Just as we are not able to match their lower pricing. Each has their
    place. 

    In closing, I would like to state that we have a good cross section
    of jewelry customers beginner to pro, from the finest shops in the
    world to small closets or basements. And for many of these, our
    Spirflames[tm] are the only bench torches they have or use. This
    means, in their case, your statement 

>     you still need a standard hoke, smith or gentec torch in addition
>     to any water torch you desire 

    is also not true in many cases. We qualify every sale very carefully,
    and we ONLY sell to customers where we would be the best heating
    method for their work. We fully track and care for every single
    Spirflame[tm] within North America, over 2,500 units both industrial
    and jewelry. Our jewelry customers receive the same excellent level
    of service as GE or GM. We are only an 800 number away (800
    499-9933). Have you ever heard any complaint, or Spirflame[tm]
    support question, posted from an existing Spirflame[tm] customer in
    the entire history of Orchid? 

    For you to suggest our firm, or our team, would in any way mislead
    customers about our product, their capabilities, or our services, to
    not carefully qualify all their needs, shows a direct lack of
    wisdom, knowledge and understanding not only about our product the
    Spirflame[tm], but our firm. 

Gary W. Miller, Sr. Technical Advisor 
800 499-9933
Spirig Advanced Technologies
www.spirig.org
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