[Jewelry making - Article 00215] - Re: [Orchid] Problems with a refiner

[Daniel R. Spirer]

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Donna,

    Let me get this straight. You sent in one (ONE!) wedding band that
    you wanted Hoover and Strong to refine and send back as one piece of
    metal??? If Hoover was my company I would have charged you a couple
    of thousand dollars to do that (or simply refused to do the job). You
    were saying to them that you want them to dedicate an entire refining
    kiln to your one wedding band, turn it into 24k gold and then
    dedicate an entire operation to refining that one piece back to 14k?
    If that was truly what you wanted you should have just repoured the
    metal yourself into whatever form you wanted. Hoover is not a couple
    of guys with a torch and a couple of ingots. They are running a major
    manufacturing operation. You should be glad that you got the metal
    back in the rest of the 14k you got from them and you should have
    told the customer that his metal WAS in the final product. Anytime a
    customer comes in and tells me they want me to use their metal they
    are always forewarned that I may need to add metal. Of course I
    wouldn't ever send something like that to a refiner unless it was at
    least a couple of ounces of gold. Methinks your anger is misdirected.

Daniel R. Spirer, G.G.
Daniel R. Spirer Jewelers, LLC
1780 Massachusetts Ave.
Cambridge, MA 02140
www.spirerjewelers.com
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