[Jewelry making - Article 00736] - Re: [Orchid] How do I get my fixed piece back?

[IMMENO1Ls]

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    getting the now-well-known jeweler to return your late mother's
    bracelet, and the stone that fell out, is probably dependent on you
    taking a firm stand with your request. if i were you here is how i
    would do it: 

    - first, find his email address and make a copy of the email you
    posted on orchid. 

    - add on a mention the worldwide number of orchid members reading
    the post and call his attention to the fact that you did not post his
    name in the email so he could return the bracelet to you without
    penalty of bad publicity. 

    - then add that you will be at the 'such and such show' to pickup
    the bracelet. 

    - send email. save copy in a file. 

    - if he doesn't respond and doesn't return the bracelet when you
    arrive, just tell him that you didn't post his name in your first
    orchid email but you feel no compunction to shield his name in a
    'warning' post to protect other orchid members from the
    disappointment you feel. warning other orchid members is one of the
    things we do for each other. 

    - go to show and repeat all of this in a quietly polite but
    unmovable manner 

    - stick to your position. 

    my opinion, humble or otherwise, he should have done what was needed
    to retain good will and a happy customer. at one show a woman bought
    a 4 inch panther i cut and engraved from 16 g brass, on a sterling
    chain i also made. I wrote out detailed instructions for her to use
    only 'wipe and rinse tarnex' (underlined) when needed, explaining the
    difference between the 'wipe' and the 'glaze' tarnex bottles. 

    she showed up at the next show and put down a mangy metal creature,
    a mottled, brownish, fuzzy thing, missing its emerald eye (perhaps he
    closed in shame). anyway - you guessed it - she had used the wrong
    tarnex. it took over 2 hours of experimenting with vinegar,
    chemicals, wheels and burs to get under the mange, then some lines
    had to be re-engraved. 

    why the effort? i did it to keep her happy as much as to preserve my
    design 

    - we sell not just pieces of metal but our passion and integrity to
    preserve those pieces of metal WE produced - no matter who buys our
    work, it is ALWAYS ours. plus i feel that someone has to repair the
    damage idiots often do. 

    good luck with what's his name - 

    ive 

    ps: or you could just hire an unemployed NFL lineman and let him
    retrieve the bracelet.
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