[Jewelry making - Article 00590] - Re: [Orchid] Dealing with order cancellation

[Arlisa Bijoux]

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Hi Kim,

    first of all thank you for replying. 

    Like you, I will be adding a clear section about payment/shipping
    rules into my pages as I need to cover a situation like this for the
    future, if only to make sure that customers know the exact procedure
    should they wish to cancel an order or payment. 

    To answer your questions, the payment had cleared and to my
    knowledge, Paypal don't complete a payment if funds are insufficient
    so I don't believe that was the reason. It is true that Paypal don't
    allow for original explanations and that one has to tick an option in
    order to continue, but what I personally can't understand is someone
    opening a dispute after only 3 hours since their first email to the
    seller. In my case, I was simply out of the office for the afternoon
    and didn't have access to a computer. 

    It was the first time I had to deal with a situation like that,
    thankfully, all my other transactions go smoothly. :-) 

Isabella Pasche
Arlisa Bijoux - Swiss Handcrafted Jewellery
http://www.arlisa-bijoux.com
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