[Jewelry making - Article 00308] - [Orchid] Dealing with order cancellation

[Arlisa Bijoux]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

    I would like to share what happened to me recently. 

    A customer bought a necklace online and paid immediately through
    Paypal, so far so good. 

    2 days after payment, I came to the office to find 5 emails and 1
    fax from the customer, all sent between noon and late afternoon that
    same day, requesting that I cancel the order and reimburse the money
    for no other reason that they'd changed their mind. The item hadn't
    shipped yet. To top it all up, the customer had even filed a
    "Significantly Not as Described Item" claim with paypal, knowing
    full well that the item hadn't even been sent yet. 

    Because I want to run an honest business and because the item hadn't
    shipped yet, I cancelled the order and gave the customer their money
    back, but what would have happened if the item had shipped? And I
    find it outrageous, to say the least, that some people file paypal
    claims if they don't get a reply within minutes. 

    Has this happened to you and how do you deal with situations like
    these? Thanks for reading me. 

Isabella Pasche
Arlisa Bijoux - Swiss Handcrafted Jewellery
Switzerland
http://www.arlisa-bijoux.com
____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________