[Jewelry making - Article 01530] - Re: [Orchid] Neytech spare parts

[Jo-Ann]

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Hi there,

    I just went through this at Cal. College of the Arts. You are right
    when you say Neycraft no longer exists-it was acquired by a dental
    company, whose name escapes me. Good news is that they still make
    Neycraft products. In our case we needed a special rubber bumper part
    & had the same problem of re-ordering on our own. I finally had some
    success at Otto Frei Co. in Oakland Ca. The phone # is 1-800-772-3456
    and the Dept. you want is "Tools". Talk with Warren, who does a lot
    of repairs on equipment. The other person to talk with is Walter
    Matlock, who heads up this dept. and is very knowledgeable and has
    been with this company for quite awhile. He had to help with another
    major part that got ruined,by accident, and had to be replaced... 

Take care & good luck !!!!!!!
Jo-Ann Maggiora Donivan
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