[Jewelry making - Article 00168] - Re: [Orchid] Custom work strategies

[bill wismar]

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    I always had the same problem, if someone brought in a repair on
    monday we promised it out in a week, or the next monday. We followed
    this pattern everyday, so had repairs due out everyday. This was
    crazy as we tried to work on custom jobs and repairs. The system we
    came up with was to promise all repair work on the next thursday of
    the following week. This allowed us to work on custom jobs
    un-interrupted by repairs. It also saved us on ordering time and
    postage, we go through all the jobs on tuesday and order any parts
    we need so they are there wednesday. Wednesday is the day we do all
    the repairs, it sometimes is a long day and we have to finish up on
    thursday morning. Using this system we always had repairs out when
    they were due and caught up on custom work with the dedicated time
    for them. Also this helped turn the custom work into the meat and
    potato as you say instead of repair. It's really crazy how most of
    us jewelers put a chain repair (not even bought from us) ahead of a
    $1000.00 custom job. 

Bill Wismar
www.metalbendersgallery.com
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