[Jewelry making - Article 00050] - Re: [Orchid] Problems with Pepe Mill sold by Stuller

[Andy Kroungold]

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    I have been watching and listening to the discussions that have been
    going on about the Pepe Rolling Mill and Stuller. As a group, we at
    Stuller made one of the biggest mistakes that any supplier can make
    and that is that we did not keep in contact with Barb while we had
    her rolling mill here for repair. We do try to learn from each of
    our mistakes and sincerely try not to repeat them. At Stuller, we
    carry several rolling mills to meet the needs of a wide range of
    consumers. For instance, we have an Economy Mill for $369.00;
    Cavallin Mill for $805.00 as well as a Durston for $1,595.00. You
    may find that we do this with many of our tools so that you have a
    wide selection to choose from. 

    We may not have been able to order the gear that Barb needed to
    repair the mill that she purchased from us and we may have
    frustrated her by not keeping in touch with her. However, we do our
    very best to stand behind the products that we do sell and to provide
    customer service after the fact. One of Stuller's Tool Product
    Managers has been in contact with Barb in an effort to come to an
    equitable resolution to everyone on the mill. This will indeed make a
    valuable learning experience for us all as we go into 2008 in ways
    that we can provide better service to you all! Happy New Year! 

Andy The Tool Guy Kroungold
Phone 800-877-7777 ext 4194
Fax 337-262-7791
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