[Jewelry making - Article 01132] - Re: [Orchid] Problems with Pepe Mill sold by Stuller

[Barb McLaughlin]

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    Orchid members; As the original poster, I would like to say that
    Stuller responded ASAP to my post. I have had a long discussion with
    Jim Wright -Product Manager Tools & Supplies regarding my situation
    with this mill, the level of service (that needs attention); and how
    best to resolve my loss. That is a private matter, but I would like
    to say that I got Stuller's attention. They did and do stand behind
    what they sell. 

    Now as for Pepe tools?......Mike Stromberg wrote that they stand
    behind all of Pepe's Tools. Pity, that their technical department
    could not in a timely manner, (over 2 months that they had my mill!)
    respond to me and tell me that this mill is no longer manufactured
    and therefore does not have spare parts. They could have offered
    drawings for the gears in questions instead their answer was go find
    your self a machine shop to make the gears! ....after I had to call.

    Impressions are lasting, I purchased this mill, because my
    impression was that Stuller would sell a "quality" product. When in
    fact that impression might be incorrect. The fact that I have read
    way to many posts regarding the poor quality of Pepe Tools saddens
    me. I always buy the best tool I can afford! Probably not in this
    case. 

    As to those to have offered to either locate gears, or fabricate,
    the mill finally arrived back to me yesterday. I will contact you off
    list if I can not locate gears from Boston Gear. 

    Upon opening the box we found that almost all the parts had been
    returned. The registration pins and screws that hold the gear box
    together are no where to be found. Another strike against Pepe, as
    they can not even return what they were sent. Glad I did not send
    the original paper work, as that was not returned either, yet the UPS
    label reference 1 "Returned Rolling Mill". reference 2 "as is".
    {....Less a few things.......} 

    Lesson learned - don't buy Pepe tools unless you want disposable
    tools. Second lesson learned - research the tool and all the
    available options. Tools are not an impulse buy! 

    My last comment is one addressed to -- Richard Hart as I quote "Might
    as well sue the person who owned it for misuse! That is what probably
    broke it!" If misuse was the question I probably would have looked
    for gears myself, which it looks like I'm left to do anyway! I wish
    you much success the next time you channel set princess diamonds---as
    the last one goes in, may all the points brake! Operator
    error!.....or just bad diamonds? 

    I would therefore like to conclude this thread, I raised an issue,
    resolution is underway, and may others learn a lesson or two. Happy
    New Year to all! 

Barb
Barbara Smith McLaughlin - Handcrafted Fine Jewelry
http://www.barbarasmithmclaughlin.com
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