[Jewelry making - Article 00115] - [Orchid] Setting customer stones

[Tom Kormylo]

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Bruce,

    Can you give more info on how the prongs failed in both instances?
    Did the tips break off, or the whole prong, or the entire head? And
    what kind of head, one with a peg? If you had said the mounting was
    white gold, I would have said the head was damaged by chlorine,
    since the customer wore it swimming. Is it possible the original
    head was white gold? I have had prongs on platinum v-heads get pushed
    sideways out of alignment by rough wear. Platinum prongs seems
    softer than white gold prongs on those kind of heads. 

    But nobody can really give a good opinion of liability without
    knowing exactly what failed.
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