[Jewelry making - Article 00093] - Re: [Orchid] Setting customer stones

[Richard Hart]

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>     Now for the WWYD (what would you do?). Now if you called
>     dealers all over the country over the course of 4 weeks and found
>     your customer his ideal diamond, would you fax all the information
>     to another jeweler? We where told by our customer if we did not fax
>     the info to the other jeweler, the deal was over. I told my boss
>     if we did this the deal was over anyway. My stand was that we not
>     fax the info to the other jeweler and if our customer had that
>     little respect for us we did not need his business. My thought was
>     we would still walk away with our dignity. But I guess that dignity
>     does not pay the bills. 

    No way would I have faxed my info to another jeweler. I would have
    told "my customer" to go elsewhere, get prices and report back and
    see if I could beat the other guys price. I would make sure that the
    stone the other guy was quoting had was G.I.A. cert., not E.G.L. Some
    diamonds are rare enough that contacting many dealers will result in
    all of them ending up with only one stone from one diamond dealer. I
    have quoted a price knowing my competition was quoting on the same
    exact stone. 11.09 CT fancy yellow radiant cut...

Richard Hart
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