[Jewelry making - Article 00892] - Re: [Orchid] Setting customer stones

[David Geller]

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>     This would never happen but wouldn't it be great if every jeweler
>     stopped working on the cheap crap from the internet and discount
>     stores. Make them repair their own stuff no more sizing qvc rings
>     it just might put a stop to the online sales. 

    I see so many jewelers across the country NOT want to fix or work on
    customers jewelry if bought from "their competitor." Or from places
    where quality is an issue. 

    LONG before the internet we made our living off of fixing jewelry
    from customers where they bought it else where. There has always been
    "someplace else to buy this stuff." 

    We charge $28 to size a ring. We charge more if its difficult. We
    will tell the customer is will cost MORE if we anticipate problems
    and we tell you this now because we do. We will tell a customer we
    anticipate lots of problems and we will either charge more because we
    can anticipate fixing the problems and feel like we know how the
    problems will occur OR we will tell the customer we anticipate LOST
    of problems and if it blows up we will stop and hand you back the
    pieces and in THAT instance we always suggest going back to store
    bought as they should 100% warranty what they sell. If its old and
    can't go back to original store and we see this huge problem, we
    give the customer the choice as just mentioned. Why? Because we know
    what we are doing and many customer have such sentimental values to
    it, we try as best we can. 

    We always had this motto 

    "The only thing we can't fix is the crack of dawn and a broken
    heart" 

David Geller
www.JewelerProfit.com
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