[Jewelry making - Article 00869] - Re: [Orchid] Setting customer stones

[Neilthejeweler]

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>     deep breath is when I hear "You're the only one I trust to set this
>     diamond I got from Whatever.com. Can you tell me if I got a good
>     deal? I've got thirty days to return it. 

    How do you answer that? How much time do you spend on it? Do you try
    to turn it into a sale or do you just blow it off and be happy you
    get to make a custom setting? 

    I don't try anymore to convert something like this. The one or two
    times I may have been successful doesn't warrant the effort, if you
    extrapolate how many times you've tried. Its the same as when they
    bring you something they got on vacation. Really, they shouldn't feel
    as though they are insulting you, even if you are insulted. If they
    sense you are insulted you just may have ruined a relationship.
    That's if they're straight about it. 

    The one that taught me was... lady looks at sapphires, lots of
    sapphire parcels. Process took several visits til she found exactly
    what she wanted. We discuss design in detail. I get the go ahead. I
    make the mounting and call her for her diamond. Husband comes in with
    sapphires purchased elsewhere and wants me to set them. Since I was
    already in for the mounting I was kinda stuck, ya know? So now she's
    on THE LIST. Everyone keeps THE LIST don't they? 

    The many years that have elapsed since prove she deserves a place on
    THE LIST. 

    Moral, keep a list, get a deposit, don't count your chickens.
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