[Jewelry making - Article 00325] - Re: [Orchid] Paying for repairs upfront

[Al]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

Hi William,

    Interesting concept, although I don't know how to justify it to a
    retail customer other than to say: "You know that you will be
    delighted with the repair and have full confidence that it will be
    done on time as promised". Funny thing, if the customer already knows
    that then they frequently offer to pay upfront anyway! 

    If the cost of the repair is greater than the value of the item, and
    I don't know the customer, then I may consider demanding a deposit
    for the difference in values. Thus the full cost of the repair can
    eventually be recovered if the customer fails to collect the item. 

    The bottom line is you can keep the item in your posession until the
    repair is payed for. The customer is trusting you more than you are
    trusting the customer. I think that asking for an upfront payment is
    generally not a good policy. 

Regards, Alastair
____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________