[Jewelry making - Article 00569] - Re: [Orchid] Overseas operations main problems?

[Greg Miller]

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Hello Susannah,

>     I have some questions for those who have had manufacturing done
>     for them overseas: what were some of the main problems? How did
>     you build trust and manage quality control and infrastructure? 

    I presume by overseas you are referring to China. There is a new
    term for products that are being manufactured in China and it is
    called "quality fade". The quality of the first order looks good and
    then the quality of subsequent orders gets progressively worse.
    Quite often the manufacturer of your first order has just found
    someone else to produce your second order for a cheaper cost. We
    have worked with several agents here in Vancouver and the problem of
    quality fade just keeps on reoccurring even after several orders
    have gone through the "same" factory in China with the "same" agent
    here. The agents we have worked with here just simply can't
    guarantee consistent quality so, unless you have an agent here who
    has a partner in China to oversee quality control of your product
    then you are simply gambling. Some agents ask for all the money up
    front, some want 50%....everything is negotiable. Be sure to have
    the foresight to plan what action you will take if they do not
    deliver the quality of product you were led to expect. In other
    words "how do I get my money back if I receive a box of land fill"?
    If you can't answer the question then don't write the cheque. 

Regards,
G. Miller
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