[Jewelry making - Article 00343] - Re: [Orchid] To Charge or Not to Charge?

[David Geller]

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>     She said she was willing to pay, she understands the situation. 

    I have a very well to do friend who went to a jewelry store in
    Atlanta. Has spent $5-$8000 there last year. Needed a kinked chain
    fixed. They went in the back, 6 minutes came back and said "It will
    be $10, if that's OK?" 

    She said she understood, didn't want to be rude. 

    She told me she'll never go back. 

    There is some repair work that falls under customer service/making
    your customer happy. If you charge higher prices for the repair you
    SHOULD charge for, you have room to do nice things for people who
    deserve "a break today". 

    If you charge just enough to keep your head above water, yep, every
    penny counts" 

David Geller
JewelerProfit
www.JewelerProfit.com
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