[Jewelry making - Article 00222] - Re: [Orchid] To Charge or Not to Charge?

[Alma Rands]

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    I would not charge her. The good will undoubtedly will bring more
    business your way. I have had customers purchase something, then
    later on ask me to make some modification, which I have done, and I
    have not charged them. 

    In one case I had sold the woman some post earrings, and as she had
    changed her hair style so that her hair covered her ears, she wanted
    them converted to hook type. I cut off the post, polished up the
    rough area, drilled a hole for the ear wire. Very little of my time.
    She was pleased, and has now become one of my steady customers, and
    referred others to me. 

    Another time, a bracelet was a bit too tight, so I added a jump
    ring. I did have to do soldering, and pickling, but as there were no
    stones to remove, it did not take much time. 

    So---for small changes, I do not charge. Something that would have
    required removing stones, or presented other problems, I would
    charge, but would explain my reason to the client. 

Alma
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