[Jewelry making - Article 01623] - Re: [Orchid] Mail theft claim

[Lisa Gallagher]

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    I had a similar thing happen with one of my scrap shipments to Rio,
    and I submitted a claim with the USPS without issue. They did hold
    onto it a little longer than other things, perhaps because of the
    value, but in the end I did get my check. I had packed it in a
    padded envelope, well wrapped, but all Rio got was the envelope &
    letter, with a small hole in the envelope. I requested they send me a
    letter stating how much the metal would have been worth on the day
    they got the package, using the weight I noted on the enclosed
    letter. That was my "receipt". Unfortunately it was a bit more than
    the maximum $500 insurance amount, though, but I did at least get the
    $500 plus the cost of shipping. It was a very frustrating experience,
    since I was planning on using those funds for something, and I didn't
    get the money for several weeks, but otherwise it worked out fine.
    Now I'm sure not to send more (or not much more) than that max
    insurance value at one time, just in case it happens again. Also, I
    wrap the items very tightly so there's no "jingling", and I use a
    small box. Don't avoid submitting a claim just because others tell
    you there might be a problem. It definitely WON'T get paid if you
    don't submit it! Get a letter from Rio for what it should have been
    worth, hopefully you had some sort of letter in with it for what they
    should have found. 

Good luck!

Lisa
Designs by Lisa Gallagher
www.lisagallagher.com
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