[Jewelry making - Article 01582] - [Orchid] Microscope woes

[frank goss]

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    I had a really strange experience last week with my Nikon SMZ10
    Microscope. I bought it used about ten years ago and metal fatigue
    finally caught up with it Thursday. I had just sat down to work on a
    piece and adjusted the height for focus and the head of the scope
    fell into my lap. The part the holds the scope and moves up and down
    for focus had broken at the bottom releasing ball bearings, races,
    and the scope. Luckily the optics were not damaged but the E arm
    (that is the part that holds the scope and has the adjustment knobs)
    was shot. Now I am in Fort Smith, Arkansas and the odds of getting
    it fixed here are nominal at best so I went to the good old net to
    see what I could find......... I struck GOLD... at Optotec.net.... I
    called the 800-924-6023 phone number and got Klaus on the phone to
    see if they could fix my (new price $5785.00 boy was I in shock when
    I saw that ) microscope. Klaus says " overnite it and he would look
    at it Saturday" (who works on Saturday anymore but us jewelers) "
    and see if I can fix it, if I can I'll get it back in the mail to you
    Monday".. I got an email when the package arrived and again when
    Klaus had looked it over to see if he could fix it. He said he could
    not repair it but he had a replacement part in stock he could let me
    have for $225 (this is a $325 out of production part).. in the mean
    time I had been checking around and Josh at GRS had a used Acrobat
    stand that he could let me have for $350.00.. This is a state of the
    art stand with head rest and all for just $125.00 more, so I email
    Klaus back that I had found another way to go and thank you for the
    help etc... This story just now gets good.. I get a phone call from
    Klaus and he wants to make sure that the stand I am getting will fit
    my scope and will do the job. I confirm measurement etc. and we talk
    a while and (here is the best pare) Klaus offers to express me the E
    arm he has in stock to use (no charge except postage) until my new
    Acrobat stand arrives...... The point of this whole story is that
    this is the kind of customer service you find so rarely any more. I
    thought that I would pass Klaus's information along to the orchid
    community for those of you with microscopes or looking for
    microscopes..they are great people to do business with.. sooooo here
    is the contact information and tell them orchid sent you.... (my
    usual disclaimer goes here).. 

    Klaus
    OPTOTEC.net
    800-924-6023

Frank Goss
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