[Jewelry making - Article 01534] - Re: [Orchid] Mail theft claim

[Daniel Spirer]

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>     Photograph the contents,unless you are an MJSA member taking
>     advantage of the "new" deal with Fed Ex and their "secure shipping"
>     materials of which no one inthe carrier chain has knowledge of the
>     contents, 

    I've been using the FedEx DVX program (high value insurance program)
    almost since it was started. There are a number of fairly specific
    rules that must be followed to participate in it. 

    1) You must do your shipping labels online. 

    2) The contents must be double boxed. 

    3) I'm allowed to ship up to $50,000 with certain conditions. 

    4) Packages cannot be shipped over the weekend (with some lower
    values they can, but not when you get into the stratospheric
    numbers). 

    5) (This one is really critical as I found out recently): You must
    report a missing package within 72 hours of it's scheduled arrival
    time INCLUDING weekends (so if it was supposed to show up Friday and
    you don't report it until Tuesday you're screwed). 

    6) You must sign a contract with FedEx to be a part of this plan,
    otherwise their limit is $500. 

    Both the AGTA and the MJSA offer these plans to their members,
    ostensibly at discounts. However I have compared what I pay Fed Ex to
    what AGTA was going to offer the plan to me for and the price was
    exactly the same. This may, however, be influenced by the volume of
    shipping you do. 

    I like using Fed Ex because it is easier to track a package with
    them than most other carriers. The USPS is pretty useless in that
    they don't start looking for stuff until well after it's gone and
    they are a pain to collect from. However everyone can lose a package.
    Fed Ex recently lost one of mine. I didn't realize it until after the
    72 hour time limit and initially they were only going to pay $500 on
    a $600 value but they sent out a "courtesy" check for the extra
    hundred. Now that's something you'll never see the USPS (or UPS) do.
    And that's why I like them. However, you need proof of contents no
    matter who you're shipping with or what plan you are using. Just
    because you are using the DVX Fed Ex program does not mean that you
    still don't need to have proof of contents. 

Daniel R. Spirer, G.G.
Daniel R. Spirer Jewelers, LLC
1780 Massachusetts Ave.
Cambridge, MA 02140
www.spirerjewelers.com
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