[Jewelry making - Article 00122] - Re: [Orchid] Wholesale customer wants credit or exchange

[Mlou Brubaker]

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    I do trade-backs, now with a 10% restocking fee. Why would I want a
    store to stall out on the sales of my jewelry due to picked-over,
    old stock that their repeat customers have seen in the cases for
    season after season? That would be the end of effective sales in that
    store. I do ask that the store display the work for an entire season,
    preferably over 6 months. I have not had anything that I would call
    an abuse of this system. I found that buyers at the Rosen wholesale
    shows expected this service, and were more willing to buy from me
    when they found that I would, in fact, provide it. 

    The one thing that I do not like to see when I get the work back is
    an excessively high mark up price put on the work. I sometimes feel
    that could be the reason it didn't sell. But some stores have higher
    overheads, and want to mark up more than 100% (buy for $1, sell for
    more than $2). If those prices work for them, fine. Good for them.
    It may be paying for good health plans for the sales staff. But if
    they can't sell work at that level, then we need to talk. But, as I
    said, I have had very few problems. 

    One thing that I really enjoy about this process is the frequency
    with which I find that another gallery needs the exact same piece
    that just came back from someone else in a trade-back! "Ha!", I say.
    I always get a kick out of that. (Well, you've got to take your fun
    where you can find it.) 

M'lou Brubaker
Minnesota, USA
http://www.craftswomen.com/M'louBrubaker
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