[Jewelry making - Article 00082] - Re: [Orchid] Wholesale customer wants credit or exchange

[richard hart]

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>     Once I bought it, it was mine - if I couldn't sell it that was my
>     problem! It certainly never occurred to me to trade it back in like
>     a used car! 

    Trading out jewelry that has not been subject to wear or abuse can
    hardly be compared to a used car. And that it did not occur to you to
    do it hardly seems like a good reason for anyone else who buys 
jewelry
    to not ask for that as a condition of the sale. And one other point 
to
    ponder, there is a lot of competition out there, if you do not
    exchange unsold merchandise, I bet there is someone whose work will
    sell as well as yours, and they trade back for exchange, who am I
    going to do business with? My experience is that a retailer who buys
    your work and promotes you is worth doing trade backs with. 

    There are two reasons I can think of for why someone would not want
    their old work back. One is you don't want that stuff back, or you
    cannot afford to take it back and not make a sale. One diamond
    company I worked with traded back as much as you could buy, trade
    back $2000 as long as you bought $2000. 

    There are a lot of people, large and small businesses who do trade
    backs. It is more common than not for the type of jewelry businesses
    I do business with. You know how you would feel if a store you were
    shopping at had a sign, no exchanges, no refunds for any reason. You
    might not want to buy anything. Selling jewelry involves as much
    creativity as making it, if not more. 

Richard Hart
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