[Jewelry making - Article 00059] - Re: [Orchid] Wholesale customer wants credit or exchange

[Alastair]

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Karan,

    It looks like the jeweller expects a service without having to pay
    for it, and without having to try very hard to dispose of old or slow
    moving items, or take a loss on a few items. 

    If the 'buy-back' or 'returns' policy was not mentioned at the time
    of the sale, then it is pretty forward in my view to assume a year
    later that one does exist. Perhaps the jeweller is asking about it in
    a way that puts pressure on you to say yes, and the pressure is real
    because your answer will affect future sales to him. 

    You could say that you do have a returns policy, it is
    this.........(exactly how you would like it - selling price less 25%
    and increasing with time, an influence in how he promotes your
    stock, etc). To compensate you for the extra trouble all this
    involves, your prices for the next batch of items has gone up. If he
    baulks at the higher prices, you can then offer a reduced price for a
    straight sale - a "no encumbrances, freehold possession" type of
    sale. 

Cheers, Alastair
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