[Jewelry making - Article 00013] - Re: [Orchid] Wholesale customer wants credit or exchange

[laurajdesign123]

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    I understand your issue with this and think it is just wrong for a
    buyer to put you in that position. I definitely do not think you
    should feel like you have to take the merchandise back. Do you have a
    list of terms and conditions? If not I would suggest you write one up
    that clearly states that you do not take merchandise back after a
    specific time frame. Mine states that upon arrival jewelry should be
    inspected and sent back immediately for a replacement. I do not
    accept any returns. What I have done for some good customers has been
    to "re-do" the jewelry that looks "shop worn".....I will either re
    polish or maybe swap a stone to make it look fresh. I do this because
    I want to.....I have offered and not been asked. My reason is because
    I want the jewelry to sell as much as they do....if not then I could
    lose the account. If you think you will lose the store if you are
    unwilling to swap jewelry than it may not be worth it.......perhaps
    if you have "cash carry" on hand, you can pick out jewelry that you
    do not mind parting with. If you decide to go that route then
    ABSOLUTELY charge a re stocking fee.....you should be compensated in
    some way. 

Laura J. Designs
Laura Jackson
www.laurajdesigns.net
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