[Jewelry making - Article 01759] - Re: [Orchid] Wholesale customer wants credit or exchange

[Debbie Jennings]

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    Congrats on doing so well in wholesale! Interesting problem. I
    haven't run into it yet and I just assumed they paid for it and it's
    non-refundable unless defective. I have a wholesale form my customers
    sign indicating what items they purchased at wholesale and that they
    are reselling the items, thus responsible for sales tax. I mayl be
    adding a non-return clause as well. If they discounted non-sales
    items to their cost or close, they will get rid of the items quickly.
    It usually accounts for a small portion of items. If you would rather
    keep doing that, however, I would charge a re-stocking fee.
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