[Jewelry making - Article 01750] - Re: [Orchid] Wholesale customer wants credit or exchange

[richard hart]

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    I could ask the question "Why are you selling them pieces that they
    can't sell, you should know your customer better". They have no
    better idea what will sell than you do. "They should know their
    customer best", huh, what? Psychic retailers? Anyone with a retail
    store knows that some things we like sell, others sit there for
    years. We can get better over time having more success as we learn
    what kind of customers we attract and what we are likely to sell
    faster, but retail is a crap shoot. We carry jewelry artists, some
    artists work sells all year round some sell only at holidays, some
    new artists work we sell a lot of at first and then it just does not
    move at all. I have about 8 artists represented at my store. All
    will do trade outs. If you want to keep doing business with wholesale
    accounts you have established, 100% trade back for unsold work helps
    you and I don't see the downside. "pay the price for their poor
    judgement" is not exactly humility or gratitude. These are the
    people that are supporting you, you can acknowledge their support
    with understanding the concept of what a win win situation would be
    for both of you. By taking back work, you are not out anything, you
    just go sell it somewhere else. I have a retail store, but I also
    have work that I sell wholesale and I have work on consignment at
    galleries. Trading back works with galleries or stores that sell your
    work, I did not say galleries or stores that show your work. 

    If you have accounts that are 100% sell through and are clammering
    for more and you cannot keep up with the overwhelming orders, you do
    not need to trade out with people who are not selling your work. You
    need to stop selling to them. 

Richard Hart
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