[Jewelry making - Article 01746] - Re: [Orchid] Wholesale customer wants credit or exchange

[nick]

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    Basically they are asking for sale or return. We do this for several
    outlets and use a different pricing structure to take this into
    account. However, even when giving a lower price for an outright sale
    with only returns for defective items (usually customers breaking
    them) we still get pieces we are asked to take back. It depends how
    much repeat business you are likely to lose by putting your foot
    down. We have so far acquiesed when asked because the store was good
    business for us generally. It would be nice to be able to afford to
    say no but I suspect you are in the same boat. Therefore, you will
    take it back for a credit. 

Nick
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