[Jewelry making - Article 01657] - [Orchid] Posted Repair Policies

[Neilthejeweler]

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    This is something I've been ruminating over for literally years. and
    have yet to take action on. 

    Repairs for me is a traffic builder (retail store). Not only is it
    money directly but often enough repair customers buy from the case or
    commission custom. Most of the customers are OK, meaning I don't have
    problems with them. I explain limitations etc and they're fine with
    it. But some are chiselers. Like in Gerald's recent post under
    warranteeing work. Some seem to believe you are 100% responsible for
    everything that could happen to their piece down the road, once you
    have touched it. 

    So I've wondered about posting policies regarding repairs. But the
    range of possibilities is so endless I am concerned that leaving
    something out or wording something the wrong way may bite me on the
    buttocks one day. I'm also concerned that too many disclaimers might
    leave a bad impression. I've pretty much taken things on a case by
    case basis but a few irksome customers lately have put the idea of
    posted policies back on the front burner. 

    I'm interested in others' experiences and thoughts on the subject.
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