[Jewelry making - Article 01648] - Re: [Orchid] How long do you warrant work?

[waxcutter]

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    For the last 30 plus years with few exceptions, we have repaired and
    maintained the jewelry we have made without charge. We explain to our
    customers that we expect them to treat our jewelry with respect. We
    caution them on things like the potential for damage caused by
    lifting weights when wearing wedding bands and the dangers of the
    chlorine to gold prongs in hottubs. On the few occasions when the
    rings were damaged through abuse we talk it over with our customers
    to decide on the best way to handle the situation. As I am writing
    this I can't think of a single time when things got contentious. 

    The "we will take care of your (our) jewelry" attitude creates life
    long customers (and friends). We will not, however, repair anything
    that someone else has made. 

    When we clean jewelry and do work on our pieces we encourage our
    customers to put money into a box that we give to a local charity
    (food bank). They are almost always very generous, it creates a lot
    of goodwill, and they don't get out of the store for free. 

John Winters
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