[Jewelry making - Article 01591] - Re: [Orchid] How long do you warrant work?

[Alastair]

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Hi Lisa,

    In my view, the time frame is the smaller issue; if the ring shows
    obvious signs of wear (parts worn out) and abuse (parts are bent,
    dings, deep scratches) then I would charge for any work done on the
    ring. If the ring appears well looked after then even at its age I
    may restore it for free, but I would be doing that in order maintain
    good will with the gallery. 

    Definition by WordWeb: "Warrantee - a written assurance that some
    product or service will be provided or will meet certain
    specifications". A warranty is what you say it is (in writing). If
    you think of it as insurance, then how do insurance companies go
    about it? 

    1. They state their policy clearly (or in garbled legalese)...in
    writing. 

    2. They charge a premium and adjust it according to the calculated
    the risk and the cover provided. 

    3. They treat every claim individually on its own merits, and guard
    against fraudulent claims. 

    4. When assessing a claim, the option they select will be the one
    that serves THEIR business interests the best. In the absense of a
    written warrantee then statutary laws prevail as a bottom line, but
    that does not prevent dodgy or speculative claims. I would say that
    the example you give is a speculative claim. 

    Who is making the claim? In your example the customer appears to be
    the gallery, not the owner of the ring. Definition by WordWeb:
    "Agent - 3. A representative who acts on behalf of other persons or
    organizations. 4. A businessman who buys or sells for another in
    exchange for a commission." I trust it is #4 - the gallery is your
    customer, and the owner of the ring is a customer of the gallery,
    therefore you must consider your relationship with the gallery in
    deciding what to do with the ring. 

    My own policy on warrantee is that I am the warrantee! I tell
    customers that I can write anything I like on a piece of paper and it
    means nothing. They either know, or do not know, that I will do the
    right thing. 

    Hope this helps, and I can't wait to see other responses to your
    question. 

Alastair
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