[Jewelry making - Article 01545] - Re: [Orchid] How long do you warrant work?

[Neilthejeweler]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

    At eleven years I don't think any reasonable person would expect the
    repair for free. However, in this case I'd ask several
    questions...Does the gallery indeed expect it for free? How big a
    deal is it to repair? Did this important client of their's buy your
    work more than once? Does the gallery buy from you on a regular
    basis? 

    I hope you see where I'm going...if its to your advantage to give a
    freebee and it doesn't cost you much, then you have the opportunity
    to reward loyalty. On the other hand if the gallery has been a thorn
    in your side or has ceased buying, then legitimately charging for
    work is justified, imho. 

    If the important client has purchased your work only once then they
    are important to the gallery only, not you. The placating of the
    client is actually the gallery's situation to deal with. Its not
    unheard of for retailers to eat the cost of a repair but charge the
    client nothing. 

    Whether you charge or not, it might be a good thing to clarify your
    policy with there gallery for future reference.
____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________