[Jewelry making - Article 00317] - Re: [Orchid] Customer Discounts

[eclipse designs]

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Hi all,

    When people ask us for a discount it really depends on the items in
    question and how they ask, if they're buying several things and we
    haven't sold much that day we might take ten percent off. If it's
    only one item we tell them that the price is already a very good
    deal and that it doesn't come from a sweat shop. If they're rude we
    say "actually it's going to be 6 percent more with sales tax." 

    When we buy stones in Thailand we look at the stones and ask the
    price, and if we like the stones but feel the price is too high we
    negotiate until everyone is happy or we don't buy. The point is that
    we have a pretty good idea what the fair market value is for the
    goods in question, so we base our negotiations on that. The
    difference is that most of our customers have very little idea what
    the real value of the stones, metal, or above all time and
    workmanship are. They see it and they like it, or not. If they ask
    for a discount it's probably not because they can't afford it, I
    suspect they're just trying to make themselves feel smart for
    getting a better deal. So it's really all situational. I'm sure I've
    made an ass of myself more than once haggling over a ten baht a
    carat difference so I try to give people some slack. The most
    importatnt thing is to always keep a smile. 

Douglas
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