The Gem and Jewelry World's foremost Resource on The Internet.
[Orchid] Customer Loyalty  
  [Thread Prev] [Message Prev]      [Date Index]   [Thread Index]      [Message Next] [Thread Next]
From: Neilthejeweler
Date: Thu Jul 05 22:56:13 2007
 
     
========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

    I believe customer loyalty and your reputation are interwoven. Loyal
    customers spread the word more effectively than media advertising,
    imho. 

    So this raises the question of how one fosters customer loyalty. I'd
    be interested in hearing what others do. 

    Top of my list is having the customer's best interest in mind. Take
    care of them and they will take care of you. 

    I give freebees. Commensurate with the customer's record. If Ms.
    Jones spent well recently she gets a repair for free. Mr. Smith
    commissions a costly piece for his wife, he also gets a related thing
    for his daughter. I suppose its like value added. Exceeding
    expectations(I do dislike jargon though). 

    Good customers get perks. They are usually grateful and make
    referrals. 

    And then there's what happens when things go wrong. Fix things as
    best I can and make sure the customer appreciates that I'm upset with
    the situation too and really desire to make them whole. 

Some other ideas?.......
____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________

  Click to Visit  
     
  Navigate:  
   
  Orchid Resources:  
   Join & Post
 Invite a friend to join Orchid
 F.A.Q
 Galleries
 BenchExchange
 Orchid Message Archives [Subject Index] [Date Index]

Ganoksin now offers a number of ways for you to stay on top of the latest from Orchid!

  1. My Yahoo - Do you have a My Yahoo page? If so, you can easily read the latest Orchid posts on your personalized page by adding this feed:Add Orchid to My Yahoo!
  2. Add Orchid to myGoogle Add to my Google
  3. Read Orchid with NewsGator and Microsoft Outlook Add Orchid to Your  NewsGator
Support Orchid! - If you believe in what we're doing, you can help!

 
     
     

© Copyright 1996 - 2008, The Ganoksin Project