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Re: [Orchid] Customer Discounts  
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From: Amery
Date: Wed Jul 04 06:18:08 2007
 
     
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    I know of a store owner who did this. I have a few problems with it. 

    1) The customer has now been taught that they can get discounts.
    This is encouraging them to ask other stores and to expect it.
    Independent businesses have enough stress as it is. Why add to it? 

    2) What about the polite customer with good manners who doesn't ask
    for a discount in a jewelry store or a boutique. They get punished
    by paying the extra 25% mark-up. 

    I think there is a time and a place for discounts. I think a flea
    market, a swap meet or a garage sale is a great place to bargain.
    the Tucson gem faire is another example where I think it's fine to
    ask for discounts, especially on quantity. 

    I don't think a retail jewelry store is an appropriate place to
    barter. When I worked retail we'd have people come in that would
    argue until we kicked them out for discounts. They were very rude
    and pushy and inappropriate. A lot of our items were consigned, most
    were handmade. Trying to explain this to these customers was a waste
    of breath. They didn't care about the jewelry, they were in it for
    the hunt of the bargain. It's a different mentality. 

Amery Carriere Designs
Romantic Jewelry with an Edge
www.amerycarriere.com
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