[Jewelry making - Article 01409] - [Orchid] Customer Discounts

[George Webber]

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Was: hould prices be visible?

>     I just had a craft fair customer ask if she could get a discount
>     if she bought both the earrings and the pendant. This was a set
>     that was under $100 total. When I told her no, she bought them
>     anyway. I think she just asks for discounts everywhere she goes,
>     and is happy when she sometimes gets them. We were both nice to
>     each other about it, but I actually did not like the experience
>     very much, except the part when she did buy them! 

    Having done Craft Fairs, Trunk Shows and such, it's no surprise to
    me when people ask for discounts when buying groups of items at
    these types of events. It seems it's the norm to try to haggle with
    the starving artist and keep them hungry. 

    But I work in a High End Mall in San Francisco no less, in a fairly
    High End (name withheld) jewelry store and (some) people ask for
    discounts on single items nearly as soon as they are in the door.
    Like a $ 1900 diamond necklace...they wanted to pay $900 and NO TAX
    (clearly something I can't do) Then they are mad when I say "I'm
    sorry I can't do that". 

    Heck, I had one customer that wanted an item from our Sale case
    which is already 40% off and they wanted another 20% off !!!!!, now
    that takes nerve. 

    Maybe I don't have enough experience in the "brand name" jewelry
    market and just haven't seen it... but do people ask for and really
    get discounts at places like Derco's, Tiffany's, DeBeers or even
    Kay's ??? I find it hard to imagine. 

    Anyone one have any insights? 

gWebber
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