[Jewelry making - Article 01404] - Re: [Orchid] Problem Customer, possible wear and return

[Karen Goeller]

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Lyn,

    It's never comfortable to suspect (or know) that you're being taken
    for a ride. 

    However, if your clientele seem to be consistently trying to do that,
    it may be telling you something about demand in your market... Have
    you considered creating a "loan" instead of purchase outright option
    for some of these pieces? For example, someone could "lease" a crown
    for a season (or an event), similar to the way that stars "borrow"
    pieces from jewelers for events like the Grammys and Oscars, except
    that your clients would be paying for the privilege. 

    Otherwise, I think I'd just prepare my ammo (which you've already
    done by investigating) and IF she shows up, simply present the
    evidence, point out your no-return policy, and quote your price for
    repairs of HER crown. You are under no obligation to repair it for
    free. 

Good luck!
Karen Goeller
No Limitations Designs
Hand-made, one-of-a-kind jewelry
www.nolimitations.com
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