[Jewelry making - Article 01372] - Re: [Orchid] Problem Customer, possible wear and return

[Neilthejeweler]

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>     She never showed, and hasn't called or emailed. Now, she's not
>     returning calls or emails 

    Then you don't really have a problem. She's not pursuing it,
    apparently. 

    The time it soaks up to handle disgruntled customers is part of
    business. You can't sue for it, you have no financial loss. It is not
    illegal for a customer to be unhappy with a purchase. 

    If however she does try to take you to court, (for a pearl? *gallery
    giggles*) you can demonstrate the contract and your willingness to
    accommodate the grievance in a reasonable manner. But it would be
    wiser in that case to make some sort of settlement, mostly so you
    don't waste more time with court dates and preparation. You say it
    was a low end piece so how much is it going to cost you to fix it?
    How much is it going to cost you to get mired in an endless
    emotionally inspired feud? I can tell you from experience the second
    route costs way more. 

    BTW, you have a nice little niche carved out for yourself. I would
    assume you don't have a whole lot of competition, but you also maybe
    depend on word of mouth to some extent, since its a small market.
    Protect your good name. Its always the best business decision.
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