[Jewelry making - Article 01342] - Re: [Orchid] Problem Customer, possible wear and return

[R . E . Rourke]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

Lyn.once again this rears it's ugly head:

    It is illegal. It is fraud. .file in small claims court tomorrow> Go
    to the venue and take photographs as soon as possible. Put an add in
    the local paper for photos from the past weekends event And offer to
    pay up to a a buck per photocopy with datestamp 

    clearly written contracts, signed by all parties are essential.You
    have exercised due diligence in printing them on your contracts ( if
    you'd like email me a copy off Orchid and I'll be more than happy to
    review it and offer any suggestions/revisions that might be to your
    advantage if necessary- include your state of residence so i get it
    right!) 

    print up a sheet of costs and hand it out when a custom order comes
    in so everyone is on the same page as to charges, policies,repairs,
    materials acquisitions, and other important concerns regarding
    custom work..i know the Renaissance Faire crowd/racketeers well and
    some are very unscrupulous, dishonest, and downright exploitative of
    the people that vend in their spaces /villages etc.they do not
    deserve latitude. 

    Since you have a no return on custom work policy consider adding a
    discount possible for defects in workmanship- NOT BREAKAGE OR
    CUSTOMER FOLLY, after having an objective 3rd party present with both
    of you to inspect the piece...a jewelery professor or educator (
    university level) or jewelry appraiser, or professional mediator,a a
    few examples of potential objective 3rd parties..or simply say you
    will inspect and make a decision and all decisions are final and
    indisputable in any circumstance.. 

    As i said,take her- immediately to small claims court- 25 bucks to
    file, print the pictures off the site, get any photos from the faire
    that are published, available etc..( you tube,newspaper,etc &r other
    venues- leave no stone unturned)..and inform her, regardless of
    whether or not she shows up again..you wasted time and energy
    already , that costs money in your business, plain and simple..if you
    can demonstrate she wore it after claiming it was broken, and it was
    not it is an attempt to defraud you as a business person., you also
    have civil suit grounds, but that's a longer conversation and
    depends, partially on your state of residence and the location of the
    venue that the faire was held. 

    you are correct in your intuition- TRUST IT..do not hesitate to
    follow through with this. It will not affect your further business
    at all. next time its a pearl coming off issue politely suggest that, 


    1) you are backed up and 3 day rush jobs begin at a 200.00 fee plus
    2x the labor costs and whatever materials are necessary for repairs. 

    2) suggest she apply a bit of gs hypo cement or superglue gel to the
    pearl's back with a toothpick, that should hold it in place until
    you have time to rework it AFTER going over the contract with her 

    Since she clearly defrauded you, or attempted to, inform her that
    there are two options. as you will be pursuing litigation on the
    matter..: you recommend she find another jeweler that is unaware of
    her deceptions, because to do more work would be a conflict of your
    interests and you are unwilling to deal with her further OR tell her
    you have sent courier by way of the mossy path the Elven king and
    you are certain his assistance is forthcoming in the matter..It
    doesn't look good in the realm as far as her name that is being
    whispered among the trees and carried on the wings of raven to the
    centre of dark world that seeks to make her a Liege..or some equally
    absurd fantastic declaration..perhaps on parchment with a nice 1/4"
    velvet ribbon and wax seal binding the scroll!... 

    Try perhaps, once more to contact her via email and get as much
    information in writing from her as possible..Ask her to describe in
    detail what happened and why she believes you should be responsible
    for repairing anything...and any other comments she would care to
    add..let her hang herself... 

    Truth, Lyn, is molten..I firmly believe that and being an actress
    she is clearly a drama queen. so.with that in mind, don't offer
    anymore services. keep your contact at a minimum if at all, and seek
    the damages due you for lost time, lost work, and whatever other
    activities and engagements she kept you from fulfilling..through
    phone calls, blocking out time to meet with her, purchasing
    additional repair materials, lost time at other projects, personal
    anguish caused you based on the caliber of work you do,..etc.. 

    at 20 she needs a lesson in how the real non-dramatic, non fantasy
    world works..while it may not be your chosen mission to perform it is
    now at your feet...handle it professionally..
____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________