[Jewelry making - Article 00260] - Re: [Orchid] Shop Safety - Proper Dress

[Joe Lovato]

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Hello Hans,

    Joe Lovato here, one of the Merchandising Managers at Rio Grande.
    I'll take a stab at letting you know that we are listening in regard
    to this comment. 

    We (Rio) couldn't agree more that cheap tools are a liability at the
    bench, and not a benefit. However, we also know that for every bench
    jeweler there is a different opinion on the type of tools they need
    and the quality. Some people have an extremely high quality set of
    pliers that they use for every day, but they may also want an
    inexpensive specialty plier of a type they are going to use only once
    a month. Many people want a back-up motor to their every-day motor,
    and they spend a lot of money on the primary motor and less money on
    the backup. Some of our customers are students just starting out, and
    they pick and choose where they focus their funds so they can get
    their bench going. 

    Rio Grande offers a full line of products so we can meet all of our
    customers' needs. For example, you'll see in our pliers line that
    the two lines we recommend most highly are Swanstrom and Lindstrom,
    but we also offer inexpensive pliers for those who are not inclined
    to invest in our recommended level of quality. 

    If you have a specific concern about a quality issue, I sure wish
    you'd let me know about it directly so we can address it. Otherwise,
    please know that Rio Grande is committed to continuing to provide the
    highest quality tools and equipment available. We are extremely
    cautious about who we buy from. We also recognize that sometimes what
    a person needs isn't the top-of-the-line, so for those folks we offer
    less expensive options. 

Thanks for your comment. Sincerely,
Joe Lovato
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