[Jewelry making - Article 00808] - Re: [Orchid] What are the rules with an unhappy customer?

[Lisa Bialac-Jehle]

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    Oh...the other reason I take a hard line about collecting in the
    cases of customer design errors is : I have found that eating the
    costs on such errors does me no good at all. Those customer seldomly
    if ever return for future sales due to personal embarrassment over
    their mistake in design. No matter how kind or generous I have been
    about it. 

    These days, I take %50 upon commencement, %50 upon completion, and I
    put it all in writing with a signature prior to starting. True, once
    in a while I do something for nothing, for a good customer, or one
    that I especially like, but not for a customer who "knows what they
    want", and then is quick to blame you for disliking exactly what
    they ordered. 

    Lisa, (built a new feeder for the goats, they ripped it off of the
    wall inside of three weeks...sigh) Topanga, CA, USA
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